Job Opportunities API

ABOUT US Office Hours is an on-demand expert network that connects leading organizations with trusted experts across various knowledge domains. Experts earn income by sharing their knowledge through advisory work, projects, and AI model training. Our platform handles the complexities behind the scenes screening, compliance, scheduling, and payment so knowledge sharing stays focused on meaningful insights and real impact. We’re a hyper-growth and profitable company, quickly expanding our expert network, launching new offices, and new products. We are headquartered in San Francisco, with offices in Brooklyn and Bangalore. Our customers include the fastest-growing digital health companies, technology companies, institutional investment firms, consulting firms and AI Labs. We are backed by top marketplace investors and operators of companies like DoorDash, Airbnb, and Affirm. WHAT WE BELIEVE Human knowledge is the world’s most valuable asset. And yet, despite being more interconnected than ever, most knowledge still remains stuck in our heads, inaccessible and underutilized. Our vision is to make human knowledge easily accessible and infinitely scalable by building tools for the new age knowledge economy. ABOUT THE ROLE We are looking for a Director, Client Solutions to lead and scale our Client Solutions organization. This role is responsible for delivering exceptional client outcomes while driving sustainable revenue growth across our customer base. The Director will own segment performance while leading a team of Managers, Client Success Managers (CSMs), and Client Solutions Associates (CSAs). You will ensure our clients receive exceptional service, projects run smoothly, and accounts expand over time through strong delivery and trusted relationships. This role requires a leader who can balance commercial performance, operational excellence, and team development. You will help scale the Client Solutions organization while maintaining the high standards and culture that define Office Hours. This role reports directly to the Head of Client Solutions and works closely with Sales, Product, and Leadership. WHAT YOU’LL DO OWN SEGMENT PERFORMANCE Drive revenue growth, account expansion, and customer retention across the Client Solutions organization. Ensure the team consistently meets or exceeds revenue goals while maintaining strong client relationships. BUILD AND DEVELOP THE TEAM Lead hiring, coaching, and professional development for Managers, CSMs, and CSAs. Maintain high talent density by developing strong performers and making thoughtful hiring decisions. LEAD CLIENT DELIVERY EXCELLENCE Ensure projects run smoothly across accounts, customer relationships remain strong, and delivery quality remains consistently high. LEAD THE CLIENT SOLUTIONS ORGANIZATION Continuously improve how the Client Solutions organization operates and scales. This includes shaping onboarding programs, strengthening professional development and training, improving operational playbooks, and raising the performance bar across the team. You will also bring insights from client work back into the company to improve our product, platform, and customer experience. WHAT YOU BRING - Experience leading Client Success, Account Management, or Customer Solutions teams in a high-growth environment - Strong track record of driving revenue growth, account expansion, and customer retention - Proven ability to hire, coach, and develop high-performing teams - Operational mindset with the ability to improve systems, processes, and execution at scale - Ability to balance strategic thinking with hands-on leadership - Excellent communication skills and ability to collaborate across Sales, Product, and Leadership - High standards for performance and strong accountability for results BONUS EXPERIENCE - Experience leading client-facing teams in marketplace, consulting, or expert network businesses - Background working