Job Opportunities API

The Client Services Representative ensures client satisfaction by providing timely, efficient, accurate, and friendly service via telephone and email systems. Requires minimal supervision; must have strong analytical skills. Job functions require independent and creative thinking along with strong problem-solving skills. An ideal candidate will be highly detail-oriented, possess a positive attitude, and have excellent communication skills.  Must be willing to work in a challenging, fast-paced environment.  ESSENTIAL FUNCTIONS Sort through customer emails, analyze the request and process thru the designed course of action  Contact customer directly through phone or email to collect information for order processing  Manually enter orders into appropriate system following the protocols set by management  Effectively document all communications made with customers while resolving or escalating issues in a timely fashion.  Effectively communicates difficult/sensitive information tactfully to customers  Research and resolve inquiries and complaints, including escalated calls, to ensure customer retention and satisfaction Assists supervisor with tracking KPI's and SOP's and keeping them up to date Communicates with other Dept. & management to resolve problems and expedite work  Experience with Commerce Hub, SPS and major retailers such as Kohl’s, Target, Wal-Mart, Bed Bath Beyond and other major retailers a plus   Will be responsible to keep all customer compliance and routing guides up to date  Navigate thru major retailers routing guides to determine specific requirements which apply to process their orders Ability to communicate effectively to a variety of audiences  Able to work with client specific websites to monitor and process daily orders meeting the delivery time specifications