Job Opportunities API

Who is VetEvolve? VetEvolve is a network of veterinary practices built to support the people delivering care and the practices they lead. We combine clinical insight with operational strength to give our teams the support, tools, and structure they need to thrive, without losing what makes each practice unique. We are intentionally focused on growth, not as an end in itself, but as a way to strengthen our practices, expand access to care, and create more opportunities for our teams.  Guided by our values: Care First. Better Together. Grow Forward. Own It. We create an environment where veterinary professionals can do their best work, build meaningful careers, and deliver exceptional care. Growth with intention. Care without compromise.   Client Service Representative - Nonantum Veterinary Clinic, Landenberg, PA Nonantum Veterinary Clinic is in a period of meaningful transformation, with new leadership, renewed investment, and a clear vision for the future. We are seeking team members who are excited by the opportunity to help build something special and play a key role in the next chapter of our hospital's journey. Position Summary:   The Client Service Representative (CSR) plays a vital role in creating a positive first and lasting impression for our clients and their pets. The CSR is responsible for delivering exceptional service both in person and over the phone, handling client interactions with professionalism, empathy, and care. This position supports the smooth operation of the hospital by managing client communications, maintaining accurate records, and assisting the veterinary team in providing outstanding patient care.   Primary Responsibilities:   Greet clients and patients warmly, providing professional, empathetic, and attentive service while answering in-person inquiries promptly.   Complete patient check-in and check-out efficiently while serving as a liaison with hospital staff and communicating real-time patient status and flow changes.   Maintain client communications via phone, email, and mail, including follow-ups and thank-you messages.   Schedule, confirm, and forward book appointments, routing requests appropriately; triage patients based on urgency.   Communicate clearly about hospital services, wellness care, vaccinations, diagnostics, surgical aftercare, and specialty packages.   Handle sensitive situations (e.g., euthanasia, test results, payments) with tact and professionalism.   Maintain accurate patient records, request and attach prior records, and ensure charges are captured.   Complete cash reconciliation, end-of-day financial tasks, and bank deposits while accurately processing payments and refunds, including transactions through Care Credit and credit card terminals.   Fill veterinary prescriptions accurately and provide instructions to clients.   Assist with over-the-counter product sales and maintain inventory.   Support veterinarians, technicians, and Practice Manager with patient care and administrative tasks.   Maintain a clean, organized, and safe hospital environment; follow safety and hygiene protocols.   Participate in opening, closing, and weekend duties as assigned.   Perform all other duties as assigned.      Qualifications:   High school diploma or equivalent required.   Previous experience working with animals preferred; veterinary or animal care background strongly valued.   Basic computer proficiency, including the ability to use computer systems, email, practice management software, Microsoft Office applications, and basic scheduling tools. &nb