Client Service Associate
Guidepoint
| Company | Guidepoint |
| Category | Customer Support |
| Location | 東京都 |
| Remote | On-site (inferred) |
| Employment | Not stated |
| Level | Not stated |
| Salary | Not stated by the employer |
| Posted | 10 Jan 2025 |
| Last verified | 30 Jul 2026 |
| Source | Employer career page (greenhouse) |
Description
Overview:
The Client Service team connects Guidepoint’s clients with subject-matter experts to better inform their business decisions. They take the time to understand each client’s specific research needs and deliver the experts closest to the topic, often within hours.
Interview Process:
Meet your Guidepoint Recruiter!
Initial Candidate Screen
Meet the Guidepoint Teams!
Hiring Manager Interview
Hiring Team Interview
Mock Assessment
Complete a stimulated client request and gain more insight into the role
Mock Review Interview
Interview Process Outcome
Who We Are:
Team-oriented and collaborative
Hard-working professionals who strive for excellence
Built-in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clients
Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint
Guidepoint is passionate about your career growth: Check out our Client Service Career Trajectory.
What you will own:
Work with Project Managers and other team members to develop strategies for satisfying each client project request
Operate in a sales environment to identify the best experts to join our network who provide consultant for client projects
Utilize LinkedIn, press releases, case studies and the internet to identify the best experts for clients to get their strategic or investment questions answered
Screen experts for their suitability for specific client projects and create professional profiles for client consideration
Operate with a global teamwork mentality that leads to building and maintaining strong relationships with other Guidepoint employees, offices, and Advisors
Experience you will bring:
Bachelor’s degree or above
Previous internship, volunteering or extracurriculars
Skills you will bring:
Desire to work in a sales/ lead generation role that is KPI and metrics-driven
Ability to work in a fast-paced entrepreneurial environment
Excellent time management and organizational skills
Outgoing personality with the ability to speak with people at all professional levels
Intellectual curiosity and desire to learn
Excellent written and verbal communication skills in Japanese and English
Demonstrated ability to work both individually and as part of a team
What We Offer:
Client Service Associates can earn up to ¥7,180,000 (for strong performance) over a twelve-month period. The compensation package consists of an annual base salary which includes a fixed overtime allowance, and variable compensation linked to individual performance.
Hybrid work environment, 2 days work from home
International exposure to the global Guidepoint client service teams
Monthly commissions paid in USD
Generous paid annual leave
Casual and entrepreneurial work environment
Social and team-building events
Central office location in Marunouchi, located near Otemachi and Tokyo stations
About Guidepoint:
Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.
Backed by a network of nearly 1.75 million experts, and Guidepoint’s 1,600 employees world
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