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Client Director About you As a Client Director, you will join our Client Success team and play a crucial role in maintaining and growing a portfolio of some of our largest and high-growth clients. Reporting to the Head of Client Success, you’ll be a part of a fast-growing business that is challenging the market and doing things differently. You'll take ownership of a portfolio of ClearBank's Enterprise grade clients, committing to their success, and relentlessly work to remove barriers to adoption, both within their organisation and cross-functionally within ClearBank. You will be responsible for ensuring the success of our clients and driving revenue growth. And you’ll be joining one of the fastest-growing tech companies in the UK, according to Deloitte Fast 50. You will be: - Managing and maintaining a portfolio of Enterprise client relationships, ensuring their satisfaction and success with ClearBank's services. - Delivering a high-quality and positive client experience, building strong relationships and trust with your clients, working towards their strategic goals. - Achieving clear client retention and revenue growth goals by proactively identifying and capitalising on upselling and cross-selling opportunities, working towards an annual quota. - Collaborating closely with internal stakeholders, including Sales, Finance, Financial Crime, Legal, Marketing, and Customer Operations teams. - Representing and being an advocate for your clients within ClearBank, ensuring their needs and requirements are understood and addressed. - Conducting regular and quality engagement with your clients, maintaining a strong presence and providing ongoing support. - Managing a regular cadence of communication and conduct business reviews with clients What we are looking for - Previous experience in commercial/sales focused relationship management roles. - Proven track record of achieving client retention and revenue growth targets through upselling and cross-selling to existing clients. - Knowledge of the banking industry and financial products is required. - Strong communication and interpersonal skills, able to effectively engage with clients and internal stakeholders at all levels, including c-suite executives. - Excellent problem-solving skills, able to identify and overcome barriers to adoption and drive client success. - Ability to collaborate and work effectively across multiple teams, fostering a culture of teamwork and shared goals. - Strong organisational skills, able to manage multiple client relationships and prioritise tasks effectively. - Inquisitive and comfortable asking questions about clients' business goals, ideal state, and pain points. - Ability to analyse multiple problems, develop and drive solutions. - Confidence in working in the unknown, taking initiative, and designing processes when they don't yet exist. - Passion for technology and being part of a fast-growing company. - Good organisational skills and high attention to detail. - Proactive and resourceful, able to take ownership and drive results. About what we offer - At ClearBank we have a flexible working philosophy, empowering our employees to manage their time in a way which allows them to meet both work and personal commitments, in partnership with their line manager - Spacious and well-equipped new offices in London - 27 days annual leave per year, plus flexible bank holidays - Option to work abroad for up to 30 days in a 12-month rolling period - Regular company-wide socials - Take a couple of days per year to volunteer with your chosen charity to do something bigger than ClearBank - Private healthcare and discounted dental cover, with employee healthy living perks and discounts - Enhanced family-friendly leave - Plus, you’ll have the opportunity to join an innovative team that’s building a bank fit for the future! 🚀 ClearBank was built on the belief that banking infrastructur