Job Opportunities API

At Sky Handling Partner, our people are our business. We are delighted to offer an exciting opportunity to join our team as a Check-in Agent at Dublin Airport. In this customer-facing role, you will be at the heart of the airport operation, ensuring passengers receive a seamless and positive experience throughout their journey. From check-in to boarding, you will play a key role in delivering exceptional service while supporting our airline clients in a fast-paced and dynamic environment. No two days are the same, making this the perfect opportunity for individuals who enjoy working with people and thrive in a busy operational setting. The Role As a Check-in with Sky Handling Partner, you will work closely with colleagues across multiple departments, Dublin Airport personnel, and airline representatives to ensure the smooth and efficient delivery of passenger services. Strong teamwork and communication are essential, as you will help manage passenger flows, support operational requirements, and respond effectively to any challenges that arise. By working collaboratively and maintaining a customer-focused approach, you will contribute to a safe, efficient, and enjoyable travel experience for passengers while delivering excellent service to our airline partners. Key Responsibilities Process passengers and their baggage for the correct flight in accordance with established procedures. Verify passenger documentation in line with immigration, security, and airline requirements. Ensure all required passenger security questions are asked in accordance with IAA directives. Assist disrupted passengers in line with airline procedures and the instructions of Supervisors and Duty Managers. Provide assistance to passengers who require special assistance or additional support. Manage the boarding process accurately, ensuring passenger numbers are correctly recorded and all safety and security procedures are followed. Deliver exceptional customer service in a professional, positive, and friendly manner at all times. Meet arriving passengers and direct or escort them through the appropriate immigration channels. Maintain the highest standards of grooming and presentation in accordance with company policy. Report any system errors, procedural issues, or operational concerns to your Supervisor. Exercise particular care to prevent duplicate check-in errors. Undertake additional duties as required, including providing support to other operational departments. Person Specification Previous customer service experience. Ability to work effectively under pressure in a fast-paced environment. Strong organisational, communication, and interpersonal skills. Flexibility to work rostered shifts and adapt to operational disruptions when required. Professional attitude with the ability to follow instructions from Duty Managers and the Station Manager. Excellent attendance, punctuality, and timekeeping record.