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ABOUT ABBY CARE: POWERING THE FUTURE OF CARE AT HOME FOR ALL OF AMERICA. Abby Care is building the leading AI-native platform for family-led care. America is facing a growing care crisis. Millions more people need care at home than ever. Over 50 million family caregivers support loved ones without the tools, training, or recognition they deserve. We believe families are the largest untapped caregiving workforce in America, and that technology can help them deliver better care while driving stronger outcomes and greater transparency across the healthcare system. Abby Care combines clinical oversight with an AI-powered platform to train, enable, and support family caregivers in delivering high-quality care at home. Our platform helps health plans and government partners better understand, verify, and improve care in the home. We expand access to care, reduce reliance on higher-cost settings, and help ensure public dollars are spent effectively. We are proud to partner with leading health plans, providers, and community organizations and are backed by top VCs. We envision a future where family-led care is a core part of the healthcare system. Abby Care is building that future. Join us in solving one of the most important challenges of our time. THE OPPORTUNITY: We are seeking an experienced, high-level professional to join us as a Case Management Coordinator, ODP. This role reports directly to the PA ODP Program Lead and is a full-time hybrid position based in Eastern Pennsylvania. As a Case Management Coordinator for ODP, you will go beyond standard case management & scheduling. You will serve as a strategic partner to the Program Lead, assisting in the pre-admission lifecycle and building high-level relationships with Support Coordination Organizations (SCOs) and County MH/ID offices, in addition to supporting our operational team with ODP subject matter expertise. We are looking for an IDD program veteran who understands the nuances of the Pennsylvania ODP waiver landscape and is ready to take a leadership role in strategic operations through care management and expanding our community footprint. This is a Full-Time Hybrid opportunity based in Philadelphia, PA. WHAT YOU’LL WORK ON: Individual Care and Coordination (Case Management) - Manage a caseload of ODP individuals, ensuring high-quality care across Easters/Central PA. - Provide coaching, oversight, and mentorship to Direct Support Professionals (DSPs) to ensure adherence to ODP standards, with support from the HR/Onboarding team. - Assists Case Management Team with Starts of Care within a reasonable geographic area. - Ensure implementation of the Individual Support Plans (ISPs) is being met through updated records, documentation and quarterly reporting. (EMR oversight) - Manage staff schedules for individual caseload. Oversee timely completion of accurate electronic documentation and service notes for caseload. - Auditing schedules weekly in preparation for the pre-billing teams - Provide education to families when needed on service definitions, and compliance. Strategic Onboarding & Program Growth (Senior Duties- Lead Support) - Provider Introductions: Lead and facilitate a portion of the provider introduction meetings with families and SCs to present the Abby Care family hybrid model. - Pre-Admission Liaison: Alongside our intake and HR teams, act as a point of contact during the pre-admission stage for program readiness. Accessing HCSIS, AE communication and other duties necessary for a smooth transition. - SCO Relationship Management: Frontline support for engaging with SCO leadership and individual Support Coordinators. - Market Expansion Support: Identifying inclusive community opportunities and cultivating relationships with advocacy groups through network Quality Assurance & Compliance (EMR/EIM) Oversight, Escalation & Mentorship (QA Development/ Lead Support) - Provide updates to the Payroll/Pre-Billing team on docum