Job Opportunities API

div]:bg-bg-000/50 [&_pre>div]:border-0.5 [&_pre>div]:border-border-400 [&_.ignore-pre-bg>div]:bg-transparent [&_.standard-markdown_:is(p,blockquote,h1,h2,h3,h4,h5,h6)]:pl-2 [&_.standard-markdown_:is(p,blockquote,ul,ol,h1,h2,h3,h4,h5,h6)]:pr-8 [&_.progressive-markdown_:is(p,blockquote,h1,h2,h3,h4,h5,h6)]:pl-2 [&_.progressive-markdown_:is(p,blockquote,ul,ol,h1,h2,h3,h4,h5,h6)]:pr-8"> _*]:min-w-0 gap-3 standard-markdown">   Care Coordinator  Reports To: Manager, Care Delivery Locations Hiring From: Arizona, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Missouri, New Hampshire, North Carolina, South Carolina, Tennessee, Texas, Vermont, Virginia ONLY. Must currently reside and plan on residing entire employment.  Schedule: Monday- Friday 10-6 EST or Monday- Friday 12-8pm EST or Saturday- Wednesday 12-8pm EST or Tues- Saturday 12-8pm EST or Wednesday- Sunday 12-8pm EST Employment Type: Full-Time Role Overview As our Care Coordinator, you will serve as the first point of contact for patients navigating their digestive health journey at Oshi Health, managing inbound communications across phone, email, chat, and SMS. You will act as a key liaison between patients and their multidisciplinary care team, delivering a seamless, compassionate, and efficient experience that directly supports Oshi's mission to transform GI care. If you thrive in a fast-paced environment, love solving problems in real time, and are passionate about making patients feel heard and supported, we would love to meet you. What You'll Do: Key Responsibilities Own high-volume inbound patient and provider communication queues across phone, email, chat, and SMS, responding quickly while maintaining accuracy and professionalism. Serve as the first point of contact for patients, resolving inquiries in real time without unnecessary handoffs. Schedule, reschedule, and coordinate appointments accurately, ensuring clean handoffs to GI Providers, Registered Dietitians, and Behavioral Health Providers. Respond to billing and insurance questions, clearly explaining benefit design and cost-share in a way patients can understand. Triage clinical questions accurately, manage pharmacy inquiries, and coordinate prescription and refill requests with urgency and attention to detail. De-escalate challenging interactions with confidence and empathy while documenting all patient interactions accurately in real time. Proactively identify workflow inefficiencies and suggest improvements that increase speed and patient satisfaction. What We're Looking For: Qualifications & Requirements Required Bachelor’s degree in a health or science related field 3+ years of experience in remote  chat- based customer service experience  (telehealth or digital health strongly preferred). Fluency in healthcare terminology and comfortable navigating clinical concepts. Experience in health insurance navigation and confident in explaining benefits and cost-sharing to patients. Technically proficient in EMR/EHR and CRM platforms (Salesforce, Athena Health) and tools such as Zoom, Slack, and Google Workspace. Exceptional verbal and written communicator who can be both efficient and empathetic. Highly organized, detail-oriented self-starter who works independently and requires minimal supervision. Preferred Experience working in telehealth or a digital health environment. Strong critical thinking skills with the ability to triage accurately and escalate appropriately. Experience in a high-growth startup or mission-driven healthcare organization. Compensation & Benefits Salary Range: $45,000 – $52,000 (commensurate with experience) Health Benefits: Employer-sponsored medical, dental, and vision coverage Time Off: Unlimited PTO + 11 paid company holidays Retirement: Eligibility to contribute to 401(k) Work Style: Remo