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Job Title: Call Quality Administrator Location: Office based, Bournemouth About Us Better is a leading provider of telecommunications solutions, dedicated to delivering exceptional service to our customers. We pride ourselves on our innovative approach and commitment to customer satisfaction. Our Bournemouth office is a vibrant and supportive environment where every team member plays a crucial role in our success. Role Overview We are seeking a meticulous and detail-oriented Call Quality Administrator to join our dynamic team. The successful candidate will be responsible for listening to and assessing the quality of calls, ensuring that our standards are consistently met and exceeded. This role is crucial in helping us maintain our reputation for service excellence. Responsibilities: Monitor and evaluate calls for quality, compliance, and customer experience. Provide actionable feedback to agents and management to improve performance. Develop and maintain call quality standards and evaluation criteria. Analyse call data trends to identify areas for improvement. Collaborate with training and operations teams to implement quality improvement strategies. Maintain accurate records of quality assessments