Job Opportunities API

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.   So, what’s the role all about? The  Public Sector   Program Management & Operations Manager  will lead and strengthen our  Public Sector Sales organization  by supporting operational excellence. This role improves sales productivity, supports public sector contracts and contract management, supports public sector RFPs and RFP management, enhances process discipline, and supports revenue growth through streamlined workflows, high-quality analytics, and impactful proposal contributions. The ideal candidate is  highly organized, analytically strong , and experienced in  technology services in the public sector  with a proven ability to support sales teams. This role also works cross-functionally with Delivery, Operations, Partner and Alliances, Finance, Legal, and Contracts teams to ensure operational excellence.  Candidates are required to be on-site 2-days a week in NiCE's office locations. Richardson, TX; Hoboken, NJ; Salt Lake City, UT, or Atlanta, GA How will you make an impact? Proposal Management & Contract Support:   Oversee and manage the  process for all incoming proposals, public sector contract windows, RFP/RFI requests , ensuring timely responses, tracking, and outcomes.  Track and align with sales on public sector contracting requirements, openings, and lifecycle management of the agreements in place  Contract Management & Strategy:    Develop and execute a forward-looking state and cooperative contract strategy aligned to go-to-market priorities; anticipate procurement needs 12–18 months in advance and establish required vehicles ahead of revenue timelines.  Establish, expand, and renew statewide and cooperative contracts to include new products, services, and pricing models that support growth objectives.  Track contract utilization and performance, identifying opportunities to optimize scope, usability, and adoption across priority markets.  Sales Operations & Process Optimization:   Maintain and enhance  CRM workflows  (Salesforce preferred), data accuracy, and sales tool utilization.  Lead forecasting, pipeline management , and sales performance reporting.  Provide insights on pipeline health, win/loss trends, and revenue drivers to support strategic decision-making.  Assist with  strategic planning, quota setting , and territory alignment.  Identify inefficiencies in sales workflows—such as proposal turnaround, SOW generation, and customer onboarding processes—and implement improvements.  Have you got what it takes? Bachelor’s degree in Business, Operations, or a related field  5+ years of experience  in sales operations, revenue operations, or business operations, ideally within technology services.  Strong understanding of SaaS models  Deep familiarity with  Public Sector contracting processes  (RFPs, SOWs, IDIQs, BPA call orders) and commercial procurement practices.  Advanced proficiency with  CRM systems , sales enablement tools, and automation processes for contract reviews and approvals.  Exceptional communication, analytical, and  project management skills .  Ability to work cross-functionally in a fast-paced, highly technical environment.  Skilled at developing and presenting  executive-level com