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Business Operations Coordinator CRM Management | Billing & Invoicing | Scheduling | Business Operations | Remote Position Type: Full-Time, Remote Working Hours: U.S. Business Hours (EST Required) About the Role At Pavago, one of our clients is hiring a Business Operations Coordinator to support the day-to-day execution of business operations across CRM management, billing, scheduling, client communication, and administrative workflows. This is a highly execution-focused role where you’ll ensure operational systems remain accurate, invoices are processed on time, schedules stay organized, and client follow-ups never fall through the cracks. If you’re highly organized, detail-oriented, and enjoy working with systems and structured processes, this is an excellent opportunity to make a direct impact on daily business operations. What You’ll Own Operations Coordination Manage daily operational workflows and administrative processes. Support leadership with execution-focused operational tasks. Monitor workflows and proactively identify process improvements. Ensure consistency, accuracy, and accountability across daily operations. CRM & Data Management Maintain accurate and organized CRM records. Manage operational data across: CRM platforms Microsoft Excel Google Sheets OneDrive CompanyCam Ensure consistency across systems to prevent billing errors, reporting issues, and operational gaps. Maintain organized digital documentation and business records. Billing & Invoicing Prepare and process invoices accurately and on time. Track outstanding balances and payment follow-ups. Maintain organized accounts receivable records. Coordinate with accounting regarding reconciliations and supporting documentation. Ensure billing aligns accurately with completed work. Scheduling & Workforce Coordination Monitor schedules and operational workflows using systems such as Aspire and Azuga. Identify scheduling conflicts, job delays, and time discrepancies. Maintain accurate time tracking for payroll and job costing. Support efficient scheduling across active projects and field teams. Client & Operational Support Respond to inbound client inquiries professionally. Maintain clean CRM pipelines and ensure timely follow-up. Track outstanding action items and operational requests. Support communication between clients and internal teams. Reporting & Administrative Support Prepare reports, proposals, and RFP responses. Conduct vendor research, pricing comparisons, and operational research. Maintain organized documentation and filing systems. Support executive scheduling, Microsoft Teams communication, and operational coordination. Escalate urgent issues promptly and accurately. Requirements Must-Have Qualifications Experience Previous experience in one or more of the following: Operations Coordination Administrative Support Billing or Invoicing Scheduling or Workflow Coordination Technical Skills Strong proficiency with: Microsoft Excel Microsoft Outlook Microsoft Word Microsoft Teams OneDrive Experience working with CRM systems. Strong written English communication skills. Ability to maintain high levels of operational accuracy. Comfortable working independently in a remote environment. Nice-to-Have Experience using Aspire and/or Azuga. Background in construction, landscaping, field service, or other operations-heavy industries. Experience with payroll coordination, job costing, or accounts receivable follow-up. What Makes You a Strong Fit Highly organized and detail-oriented. Comfortable working in structured, systems-driven environments. Strong ownership and follow-through. Able to manage multiple workflows simultaneously. Calm under pressure with excellent prioritization skills. Committed to operational accuracy and consistency. What a Typical Day Looks Like Upda