Job Opportunities API

·       Proactively seek business development opportunities by reaching out to existing and new clients to understand their needs and expectations. ·       Build and maintain strong, long-lasting client’s relationships through effective address of client’s inquiries, concerns, and feedback promptly and professionally. ·       Procure, maintain and develop meaningful relationships with existing and new clients to improve retention rate by actively reaching out to key accounts and private clients on regular basis ·       Receive and resolve customers’ concerns and enquiries to your best ability and achieve maximum revenue ·       Maintain accurate records in the CRM system. ·       Analyze client’s data to identify trends and opportunities for improvement. ·       Collaborate and work closely with internal stakeholders to fulfil client’s expectations and business objectives, to have resolution of customer issues, inventory supplies, logistics and fulfilment of orders management. ·       Ability to partner with multiple departments and stakeholders. ·       Excellent problem-solving skills with meticulous attention to detail. ·       Ability to work collaboratively in a team environment. ·       Assist in drafting proposals to generate more revenue from clients. ·       Provide administrative support to ensure smooth day-to-day operations. ·       Any other ad-hoc duties as assigned by the management Requirements ·       Degree in a relevant discipline. ·       At least 2 years of experience in managing customer service and expectations of high-profile clients. ·       Proven experience in customer relations or a similar customer-facing role. ·       Resourceful, positive attitude, and focus on customer satisfaction in a fast-paced environment ·       Proficient in internet and Microsoft applications. ·       Good communication skills in both English and Chinese to liaise, translate and communicate with Chinese speaking clients effectively. ·       Proven ability to negotiate. ·       Strong customer service recovery and conflict resolution skills. ·       Good organizational skills.   Benefits We offer attractive salary packages that commensurate with relevant work experience Annual Leave from 14 days to 18 days Medical Outpatient insurance coverage Group Hospitalization and Surgery insurance coverage Group Dental insurance coverage Performance bonuses subject to company's and individual's performances