Job Opportunities API

Why join us? We're a global tech company, just not the kind you're picturing. Our almost 1,000-person team builds tools that make work better for the three billion frontline workers who keep the world moving. We've got big tech scale, without the sign-off layers or corporate theatre. Every permanent team member gets equity, so when we grow, you do too. This next chapter is about scaling smart, powered by AI, a clear vision and real ownership. Big tech impact, without the big tech ick. Key Responsibilities - Own end-to-end administration and configuration of Zuora Billing — including product catalogue, rate plans, charge models, subscription lifecycle, invoicing, workflows, and payment processing — ensuring accuracy and reliability at all times - Act as the primary internal expert for Zuora Billing and CPQ — triage issues, diagnose root causes, and implement sustainable fixes without reliance on external implementation support - Continuously identify and drive process improvements across the order-to-invoice lifecycle; surface inefficiencies, propose solutions, and deliver changes that improve billing accuracy, reduce manual effort, and scale with business growth - Translate business requirements from Finance, Revenue Operations (RevOps), and Sales into Zuora configurations and solution designs; be the bridge between business needs and technical implementation - Manage and maintain integrations between Zuora and connected systems — including Salesforce CRM, payment gateways, and downstream financial or Enterprise Resource Planning (ERP) systems — in partnership with Engineering, ensuring data integrity and reliability - Work with RevOps to ensure Zuora CPQ configuration into Zuora Billing is optimised, with tight alignment between what Sales quotes and what Finance bills; serve as the Zuora-side expert while RevOps owns the Salesforce quoting experience - Partner with RevOps and Sales to identify and deliver Zuora CPQ workflow improvements that reduce quoting friction and improve the efficiency of the sales process - Partner with the team members who own Revenue Recognition and Annual Recurring Revenue (ARR) reporting, supplying accurate, timely billing data to help validate figures and resolve discrepancies - Build and maintain clear technical documentation covering system configurations, integrations, workflows, and billing processes — ensuring the platform is well understood, auditable, and transferable For clarity, this role does not: - Own the Salesforce CRM platform — that sits with RevOps - Own the sales quoting experience or usability design within Salesforce — that is a RevOps responsibility - Own the cash lifecycle — collections, cash application, or payment reconciliation beyond invoicing; scope is limited to order-to-invoice ABOUT YOU Technical Skills - Deep, hands-on expertise in configuring and administering Zuora Billing — including product catalogue setup, rate plans, charge models, subscription management, invoice settlement, workflows, data loader, data queries and payment gateway management - Strong hands-on experience working with Zuora CPQ, including pricing logic, quoting workflows, and subscription amendment processes - Solid understanding of the order-to-invoice (O2I) process in a subscription-based Software as a Service (SaaS) business - Experience managing and troubleshooting Zuora integrations with Salesforce CRM and downstream Enterprise Resource Planning (ERP) or financial systems - Able to translate business requirements into functional system configurations and scalable solution designs - Strong data skills — able to interrogate and validate data across integrated systems to diagnose billing issues and verify accuracy - Zuora Billing certification highly regarded Behavioural Skills - Comfortable operating as the internal expert on Zuora Billing and CPQ, takes ownership, moves decisively, and doesn’t wait to be directed - St