Job Opportunities API

JOB TITLE: Billing Administrator JOB LOCATION: Belfast TERMS: 6 month (secondment)     THE JOB  This role is for someone who is looking to make a real investment in their career. Reporting to the Billing Manager the purpose of the role is to ensure residential and commercial customers are billed accurately and on time. The post provides an opportunity for a self-starter to contribute to a new company and expand their knowledge as we grow and implement new systems. WHAT WILL YOU BE DOING? Ensure referred customer billing queries are responded to and resolved within SLAs, making outbound calls and emails to customer as appropriate.  Administer subscription changes to ensure customers are billed accurately and on time Support data integrity across systems through internal audit and quality control activities Work closely with Customer Services and Payment Resolutions to remove issues blocking payment Processing financial transactions accurately  Administration of customer refunds, Direct Debit set up, account amendments and manual charges with a high degree of accuracy With limited supervision, work independently to complete assigned tasks and responsibilities to meet agreed objectives as requested by the Billing Manager.    WHAT WILL YOU BRING? Recent experience within a billing or finance department, preferably in telecommunications or utilities.  Proven experience in dealing with complex customer account queries in a customer facing environment. Proficiency in Microsoft Excel.  Strong numeracy skills and an eye for detail. Ability to adapt to new systems.  Ability to manage changing priorities within tight deadlines while ensuring quality output and delivery of results.  Ability to communicate in a professional and amenable manner. IS FIBRUS FOR ME?  At Fibrus, we put our people first! As award winners in Advancing Diversity in the Workplace at the 2023 Women in Business awards and having recently been awarded the Investors in People ‘We invest in People’ standard accreditation, we are proud to be a company who encourage colleagues to do and be their very best. Our culture is focused on trust, collaboration, growth, and flexibility.    We invest in our people, offering colleagues benefits that improve their personal lives as well as their careers! So along with competitive salaries and an excellent benefits package, we also offer our colleagues benefits including mental health workshops, professional development support and private healthcare. We also recognise the importance of supporting our colleagues with life changes and have comprehensive policies around menopause, mental health, pregnancy loss and leave for maternity, parental and adoption.    As we continue to grow, you would be joining a team of dedicated and passionate people who work super hard every day to improve the lives of those in our own communities by transforming the digital infrastructure of Northern Ireland and Great Britain! We’re building something special at Fibrus, with our team at the very heart of it and we are excited to speak to potential colleagues who share our purpose!   HOW TO APPLY To apply to join the Fibrus Group, please do so online and our recruitment team will be in contact with you once we’ve had a chance to have a look at your application. We wish you the best of luck and thank you for your interest in Fibrus.  At Fibrus Limited, we recognise the positive value of diversity, promote equality and challenge unfair discrimination. We are an equal opportunities employer and always aim to recruit the person who is most suited to the job, welcoming people of all backgrounds. We particularly encourage applications from women, under-represented genders, individuals with disabilities, and under-represented ethnicities. We’re happy to discuss flexible working - there is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. All of