Job Opportunities API

ABOUT THE ROLE The Associate Solutions Consultant will be responsible for leading and project managing client migrations from legacy PR monitoring platforms to the Launchmetrics platform through mid-2027. This is a one-year fixed-term contract, with the potential for a permanent position based on performance and business needs. This role sits within the Solutions Consulting team and requires working closely with internal teams across Product, Sales and Post-Sales, while maintaining a strong, direct relationship with customers throughout every stage of the migration journey. What you’ll do: Migration Leadership Own and oversee end-to-end project execution of client migrations from our legacy PR monitoring platforms to the Launchmetrics tools, ensuring delivery before agreed customer due dates. Engage directly with customers to understand their needs, goals, and timelines, and translate these into clear migration plans. Monitor project progress, proactively flagging risks and coordinating with all relevant teams to keep migrations on track. Migration Execution, Training & Adoption Execute migration activities, including platform setup, testing, validation, and go-live preparation to ensure migration requirements and business objectives are met. Develop and deliver customer training sessions tailored to different user groups, use cases, and levels of platform maturity. Coordinate training schedules and stakeholder participation across global customer teams. Support customers through go-live and early adoption, ensuring users are confident and able to effectively leverage the platform. Partner with customers to address questions, resolve issues, and drive a successful transition to the new platform. Cross-Functional Coordination Act as the key liaison between Product, Sales and Post-Sales teams throughout each migration. Facilitate alignment across internal stakeholders to ensure a seamless handover and a consistent customer experience. Organise and lead cross-functional meetings, follow-ups, and status updates related to ongoing migrations. Customer Engagement Build trusted relationships with customers, acting as their primary point of contact for migration-related queries and communications. Work alongside technical teams to design and implement tailored solutions that address each customer's specific requirements. Ensure customers feel supported and informed at every step, from scoping through to go-live. Data & Reporting Adopt a data-driven approach to track migration KPIs, project timelines, and customer outcomes. Contribute to internal reporting and feedback loops that help improve the migration process over time. Identify patterns and insights from migration data to proactively improve delivery quality with the Brand Insights team. ABOUT YOU  Who You Are: Experience in project management, customer success, solutions consulting, or a related client-facing role. Strong organisational skills with the ability to manage multiple projects simultaneously across different teams and timelines. Excellent communication skills, both written and verbal, with the ability to engage confidently with customers and internal stakeholders at all levels. Proven ability to coordinate across cross-functional teams and drive alignment towards shared goals. A customer-first mindset with a genuine desire to deliver value and ensure a positive experience. Comfortable working with data to track progress and make informed decisions. Fluent in English Extra Credit: Familiarity with SaaS platforms, media monitoring, or PR/communications tools. Experience working in or alongside Fashion, Lifestyle, or Beauty industries. Experience with migration or onboarding projects in a B2B environment. Italian, French and/or Spanish W e value diverse perspectives and