Job Opportunities API

Artificial Intelligence. Actual Impact. At Docebo, we’re using AI to change how people learn at work—and we mean actually change it. We’re an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place. But our real mission goes deeper: we help teams move faster, work smarter, and focus on the work that truly matters. Our platform is built with intelligent, time-saving tools that personalize learning, eliminate busywork, and turn training from a checkbox into a superpower. The result? Better experiences for learners and real results for businesses. We’re shaping the future of learning with a team that isn’t afraid to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real people–you’ll feel right at home here. And it’s not just what we build, it’s how we show up. At Docebo, our values aren’t just posters on the wall—they guide how we work every day. We call it the Docebo Heart: trust by default, assume positive intent, and create space for different perspectives to thrive. So… what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn, because learning never stops. 🚀 THE ADVENTURE AHEAD As an Associate Solution Deployment Manager, you'll manage the onboarding and service engagement phases for multiple SMB customers on the Docebo platform. Sitting at the intersection of Project Management and Business Analysis, you'll ensure customers are successfully and efficiently onboarded, working closely with Help Desk Specialists and Customer Account Managers across every phase of the customer journey. This is a high energy, fast paced environment, so comfort with the demanding pace and multi-tasking is essential. 📅 THE DAY-TO-DAY - Manage customers across different countries, running multiple projects concurrently - Work with customers to identify and document Success Criteria, tracked throughout the Service Engagement - Develop and monitor implementation schedules (functional, customization, and integration/technical) to meet client objectives - Document and share Service Engagement activities to ensure alignment across Customer Success departments - Facilitate development of functional and technical specifications to meet client requirements during implementation - May configure functional/technical specifications directly to meet client needs - Identify, quantify, and communicate risks internally and externally - Manage ongoing implementation and project documentation, keeping projects within utilization and budget targets ⚡ WHAT YOU BRING - 2+ years of experience in IT service implementation, technical consulting, or project management, ideally with Mid Market clients - Working knowledge of project management principles and the software implementation lifecycle - Strong understanding of ETL-style data migration - Proficiency in Microsoft Excel for data analysis, mapping, and project tracking - Solid understanding of application programming and system design - A strong desire to become a Docebo product expert - A natural inclination to solve customer problems and help them succeed - Experience working with support, QA, and product teams to resolve customer issues - Fluency in English, written and spoken 🌟 BONUS POINTS - Fluency in French and/or Spanish - General knowledge of REST Webservices - Experience in the E-Learning / Learning Management System space - BA/BS or equivalent experience - Ability to travel up to 10% OUR HYBRID WORK PHILOSOPHY 🤝 Great work can happen anywhere but coming together helps us go further. Our team spends three days a week in the office (Tuesday-Thursday) to collaborate, solve problems, and learn from each other. With flexibility the rest of the week, it’s a balance designed to help everyone do their best work and keep growing. OUR TOTAL REWARDS PHILOS