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    Summary Supports Program Manager with all aspects of Program Management. Essential Duties and Responsibilities Comprehends contractual obligations and statement of work for assigned program(s) and provides guidance based on these documents to other program team members as required. Participates in program planning and documenting. Develops and maintains status and visibility tools. Assists with oversight and coordination of vendor activities and communication. Comprehends and monitors assigned aspects of a program and report status. Coordinates or assists with coordinating program reviews and meetings. Coordinates program related travel as required. Organizes and facilitates communications between the customer and appropriate GTI personnel. Provides leadership and coordination of team-based solutions to program issues. Develops methods and procedures for managing programs. Assists or takes primary role in developing or administering program change orders. Assists with part procurement and status as required. Assists in maintaining program financial health tools. Participates in risk identification and risk mitigation activities. Assists with final inspection (closing process) as required. Responsible for ensuring that assigned small-scale projects progress on schedule within budget and meets or exceeds minimum quality standards; this may include post delivery support. Assists in preparing and maintaining departmental policies, procedures and reporting. Maintains regular attendance including being at work, being on time to work and working full shifts. Other duties as assigned. Competencies To perform the job successfully, an individual should demonstrate the following competencies: Greenpoint Core Competencies Adaptability - Adapts to changes in the work environment, manages competing demands, and accepts constructive criticism/feedback and changes approach or method to best fit the situation. Communications - Expresses ideas and thoughts effectively in verbal and written form, exhibits good listening and comprehension, keeps others informed and uses appropriate communication methods. Dependability - Responds to requests for service and assistance, follows instruction and responds to management direction, takes responsibility for own actions and doing the best job possible, keeps commitments, and maintains reliable attendance. Initiative - Sets and achieves challenging goals, demonstrates persistence and overcomes obstacles, measures self against standard of excellence, recognizes and acts on opportunities, and takes calculated risks to accomplish goals. Teamwork - Balances team and individual responsibilities, exhibits objectivity and openness to others' views, gives and welcomes feedback, contributes to building a positive team spirit, and puts success of team above own interests. Work Quality - Demonstrates accuracy and thoroughness, displays commitment to excellence, looks for ways to improve and promote quality, applies feedback to improve performance, and monitors own work to ensure quality. Job Core Competencies Customer Service – Displays courtesy and sensitivity, manages difficult or emotional customer situations, meets commitments, responds promptly to customer needs, and solicits customer feedback to improve service. Planning & Organization – Prioritizes and plans work activities, uses time efficiently, plans for additional resources, integrates changes smoothly, sets goals and objectives, and works in an organized manner. Productivity – Meets productivity standards, completes work in timely manner, strives to increase productivity, works quickly and achieves established goals. Relationship Building –Builds rapport up, down, and across the organization, establishes collaborative relationships to achieve objectives, seeks win-win solutions to conflict, d