Job Opportunities API

ABOUT US Here at Tarro we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our multi-product ecosystem offering AI-enabled order taking, delivery enablement, payment solutions, and point-of-sale software. At Tarro, we use a combination of bits (technology) and atoms (people) to solve real world problems facing small business owners. We obsess over placing our customers first and working backwards from there. When our customers succeed, we succeed. The restaurant industry in the US is over a $1 trillion total addressable market (TAM), but remains relatively underserved by technology. Large chains are able to afford expensive tech that gives them a huge advantage; we believe that small restaurant owners deserve access to the same technologies at an affordable price. Tarro has been profitable for nearly a decade and seen 5x revenue growth in the past four years. As of our last fundraising round in mid-2022, we were valued at $450M and have since seen substantial growth across customer acquisition, product development and company headcount. Thousands of loyal restaurants have entrusted Tarro with their success, and together we have supported nearly 20 million customers. We are proud to be named one of Built In’s top companies to work for in 2023. To learn more about our culture, values and how you can be a part of helping mom & pop restaurants thrive, please visit us here https://www.tarro.com/! WHAT WE’RE LOOKING FOR We are looking for a bilingual Enablement & Strategy Associate Manager (Mandarin & English) to help elevate the capabilities and performance of our client-facing teams. This role is ideal for someone who is a fast learner, highly proactive, and excited to build programs and systems from the ground up. You will play a key role in strengthening how our teams operate by designing enablement initiatives, improving processes, and ensuring our teams are equipped to perform at a high level. You should be comfortable operating in a fast-moving environment with evolving priorities, and enjoy taking ownership of complex problems and turning them into practical, scalable solutions. WHAT YOU’LL ACCOMPLISH - You will build the systems, programs, and playbooks that enable our client teams to deliver a best-in-class experience to restaurant partners. - You will establish a culture of continuous learning by creating programs that encourage knowledge sharing, skill development, and operational excellence across teams. - You will partner closely with product, engineering, and client support teams to ensure our teams stay ahead of product updates and evolving operational needs. - You will design and implement performance measurement frameworks that evaluate agent performance, training effectiveness, and operational outcomes. - You will create feedback loops that continuously improve training programs and operational processes. - You will identify capability gaps across teams and design enablement initiatives that raise the overall quality of execution. - You will drive high-impact operational initiatives that improve how our teams operate and scale. - You will help build scalable infrastructure for training, documentation, and knowledge management. YEAR 1 DELIVERABLES Build and Scale the Training Function - Design and implement Tarro’s end-to-end training and enablement strategy, starting with account executives. - Establish the infrastructure for scalable learning — selecting and implementing the right LMS and knowledge base tools. - Build modular training curriculums that can be easily localized or adapted for different teams and geographies. Oversee Training Operations - Own the onboarding experience for new hires — ensuring smooth ramp-up, clear milestones, and strong operational readiness. -