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Saronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms. Saronic is seeking a talented and organized Associate IT Technician. This role is responsible for providing basic IT support, including setting up and deploying IT equipment. The ideal candidate will have a strong customer experience mindset, and an interest in developing a career in IT. You will be responsible for setting up and staging new hire systems, screening tickets for escalation and assisting the team with ongoing projects. KEY RESPONSIBILITIES · Provide support for hardware, software, and network issues, including desktops, laptops, servers, printers, and mobile devices · Troubleshoot and resolve or escalate technical issues, ensuring timely and effective solutions. · Assist with user access-based incidents and requests. · Document and track support tickets using a helpdesk management system, ensuring resolutions are well-documented. · Maintain up-to-date knowledge of emerging IT trends and technologies to provide innovative solutions. · Collaborate with senior IT staff on complex technical projects, migrations, and system upgrades. · Ensure adherence to security best practices, including data protection and access control. · Work closely with cross-functional teams to provide an excellent experience in support of the business. QUALIFICATIONS · Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience). · Previous role with customer service experience. · Ability to troubleshoot hardware, software, and networking issues. · Experience with Windows and macOS operating systems. · Excellent communication and customer service skills, with the ability to explain technical issues to non-technical users. · Problem-solving mindset with attention to detail and a strong ability to prioritize tasks. · IT certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus. · Bonus Qualifications: · Familiarity with Department of Defense (DoD) or military industry projects. · Knowledge of autonomous systems or maritime technology. PHYSICAL DEMANDS · Prolonged periods of sitting at a desk and working on a computer. · Occasional standing and walking within the office. · Manual dexterity to operate a computer keyboard, mouse, and other office equipment. · Visual acuity to read screens, documents, and reports. · Occasional reaching, bending, or stooping to access file drawers, cabinets, or office supplies. · Lifting and carrying items up to 20 pounds occasionally (e.g., office supplies, packages). BENEFITS Medical Insurance: Comprehensive health insurance plans covering a range of services Saronic pays 100% of the premium for employees and 80% for dependents Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care Saronic pays 100% of the premium under the basic plan for employees and 80% for dependents Time Off: Generous PTO and Holidays Parental Leave: Paid maternity and paternity leave to support new parents Competitive Salary: Industry-standard salaries with opportunities for performance-based bonuses Retirement Plan: 401(k) plan with company match Stock Options: Equity options to give employees a stake in the company’s success Life and Disability Insurance: Basic life insurance and short- and long-term disability coverage Pet Insurance: Discounted pet insurance options including 24/7 Telehealth helpline Additional Perks: Free lunch benefit and unlimited free drinks and snacks in the office Saronic CCPA Notice for Candidates and California Employees https://saronic-assets-public.s3.us-east-2.amazonaws.com/Saronic%20CCPA%20Notice%20for%20Candidates%20and%20California%20Employees.pdf If this role is based in the United States, it requi