Associate Director, Client Services
WPP Media
| Company | WPP Media |
| Category | Customer Support |
| Location | Mumbai |
| Remote | On-site (inferred) |
| Employment | Not stated |
| Level | Director |
| Salary | Not stated by the employer |
| Posted | 26 May 2026 |
| Last verified | 30 Jul 2026 |
| Source | Employer career page (greenhouse) |
Description
About WPP Media
WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational growth.
WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working.
For more information, visit wppmedia.com . Role Overview
We are looking for a sharp, digitally native Director to lead a high-priority, dedicated client mandate at Mindshare. The account sits in the BFSI category, specifically within the stock broking and investment space, one of India's most competitive and fast-evolving digital advertising categories. The ideal candidate brings deep BFSI category knowledge, strong hands-on digital branding expertise, and the ability to drive full-funnel media thinking while managing senior client relationships with confidence and precision.
Role at a Glance
Reporting To
Client Lead, Mindshare
Category Focus
BFSI (Stock Broking / Investment / Fintech)
Location
Mumbai
Experience Required
6-10 years (Media Agency preferred)
Role Type
Full-Time | Dedicated Single-Client Mandate
What Success Looks Like
In 3 Months
Thorough understanding of the client's business: KPIs, user acquisition goals, category dynamics, and competitive context
Proficient in account processes, internal tools, and Mindshare x Xaxis workflows
Delivering high-quality, responsive output on day-to-day client requests with minimal escalation
In 6 Months
Deep knowledge of the BFSI digital media landscape, including competitive spend patterns across key category players
Established relationships with key digital media owners and platforms relevant to financial services
Embedded into specialist teams (Xaxis, Strategy, Business Science) with a clear collaborative rhythm
Recognized by the client as the senior daily contact, making proactive contributions to planning sessions
In 12 Months
Consulting with the client on business outcomes, not just media delivery
Leading all planning responses end-to-end: from insight to strategy to execution
Driving incremental revenue opportunities and supporting scope and fee conversations
Providing structured feedback and development guidance to junior team members
Day-to-Day Responsibilities
Own and manage the account as the primary Mindshare point of contact for the client
Lead digital media strategy and planning across branding and performance mandates
Build and review media plans across OLV, CTV, Programmatic, Social, SEM, and Hyperlocal channels
Benchmark costs across partners and ensure plans are competitively priced and well-justified
Manage the Xaxis relationship for programmatic planning and execution, maintaining SLAs and quality standards
Track competitive media activity in the category and bring intelligence into client conversations
Attend and lead client meetings, internal reviews, and partner discussions
Translate client briefs into structured, insight-led media solutions
Coordinate with specialist teams (Strategy, Business Science, Content) for integrated deliverables
Support award entries, case study development, and thought leadership as needed
Must-Have Requirements
Experience
6-10 years of media agency experience, with a significant portion in digital media
Mandatory: demonstrated experience working on BFSI brands (banking, insurance, broking, fintech, or investment platforms)
Hands-on experience with digital bra
1,009,582 openings. Erioun finds yours.Scored against your own profile, every hour.Try the radar →