Job Opportunities API

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? Associate Data Engineer at NICE CXone sits between the teams that build data products and the infrastructure that runs them. We keep Snowflake environments healthy, get changes deployed safely through maintenance windows, and make sure the pipelines and systems our partners depend on stay observable and reliable.   Your time will be split between operational work — coordinating and executing change requests, monitoring systems, supporting deployments — and project work focused on improving how we operate: better automation, cleaner alerting, more resilient processes.   How will you make an impact?    Release & deployment operations   Coordinate and execute build and release activities across multiple production regions within scheduled maintenance windows   Manage day-to-day operations of release pipelines, including Jenkins and GitHub Actions workflows, on behalf of data engineering teams   Author and manage Change Requests in ServiceNow, following CAB and CHG guidelines   Respond to platform alerts, investigate issues, and keep stakeholders informed   Observability & support   Perform ongoing monitoring and maintenance of Snowflake environments — warehouse performance, access, and cost   Monitor MSK (Kafka) consumers and producers via CloudWatch; escalate or resolve anomalies   Keep runbooks current and contribute to post-incident reviews   Support data engineering teams with deployment questions and environment issues   Improvement & automation   Identify and prototype improvements to DataOps processes through scripting and automation   Build and maintain tooling that reduces toil and improves the reliability of our release pipeline   Day-to-Day Tech   Snowflake AWS (S3, IAM, CloudWatch, Lambda) Jenkins  ·  GitHub Actions  MSK / Kafka  Apache Airflow  Python  ServiceNow  Jira Have you got what it takes? 2+ years in a DataOps, Platform Operations, or DevOps/SRE role supporting data infrastructure   Snowflake: hands-on with RBAC, warehouses, multi-environment administration, and SQL   AWS: S3, IAM, CloudWatch, Lambda — comfortable in the console and with the CLI   Experience defining and working within CI/CD pipelines using Jenkins and/or GitHub Actions   Python scripting for operational automation   Experience working within a formal change management process: CRs, maintenance windows, approvals   Clear communicator when things break — you keep stakeholders informed without being asked   Comfortable working async across time zones in a distributed team   Familiar with AI tools and comfortable using them in day-to-day work   Nice to Have   Apache Airflow — DAG monitoring and operational support   MSK / Kafka operational experience   Infrastructure as Code experience — Terraform or similar   Prometheus & Grafana for monitoring and dashboards   What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locati