Job Opportunities API

About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved. Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile. Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic . Your role As an Applied Scientist at Dialpad, you'll be a key driver within our AI team, conducting R&D to power the next generation of autonomous voice agents. While traditional NLP focuses on analyzing static text, your work will center on real-time, multimodal systems that can listen, reason, and take action during live customer interactions. A major focus of the team is advancing DialpadGPT, our proprietary LLM, specifically optimizing it to drive orchestrated agentic workflows and handle complex task execution. Beyond the technical skills, we are a team that values collaboration, continuous learning, and the application of diverse perspectives to solve complex problems. Collaboration will be key as you work alongside our engineering, design, and product teams to build groundbreaking agentic applications. If you're passionate about agentic and multimodal AI and contributing to a team that's changing the face of business communications, you'll find yourself right at home with us. This position reports to the Senior Manager of the NLP team and has the opportunity to be based in Vancouver, BC. What you’ll do Research and develop state-of-the-art algorithms for autonomous voice agents, specifically focusing on real-time speech processing and reasoning loops. Advance DialpadGPT: Design and execute distributed training strategies to optimize our proprietary LLMs for agentic behaviors, including precise tool use, instruction following, and latency-constrained generation. Conduct rigorous evaluation and monitoring of model performances and troubleshoot issues with a keen understanding of resultant business impacts. Design and implement orchestration layers that effectively chain LLMs with external tools and APIs to solve complex customer problems autonomously. Work with large-scale multimodal datasets (text, audio) to improve model robustness and alignment. Collaborate with engineering, product, and design teams to deploy scalable, low-latency models and algorithms in production. Submit papers to top-tier academic conferences (ACL, EMNLP, NeurIPS) and contribute to the team’s research culture. Skills you’ll bring Master’s or PhD degree in Computer Science, Machine Learning, Computati