Job Opportunities API

Enshored has been powering growth for disruptive brands and leading companies in the US and Europe since 2014. As part of Inc 5000 fastest-growing companies in the US, our commitment to pushing the extra mile helps our clients reach their business’ optimal growth potential, may it be from the ground up or by innovative transformation.   Our team is composed of hand-picked talented individuals adapted to handle themselves in a balanced environment of smart and hard work while maintaining a dynamic relationship with stakeholders, leaders, and team members. Important decisions revolve around the guidance of our core values, especially when choosing the right people:   Grit . We never give up. We don't always know the answer, but we don't give up until we  crack it. Sticking at it makes us stronger. Curiosity . We want to know you, what makes you tick and what it will take to help you grow. Learning . Learning is the key to mobility, growth, and transformation. It's a commitment. We're committed. Grace . The unconditional love for our fellow man. What is this world without love – merely a transactional scorecard of winners and losers. We don't want to reinforce that operating system. We are driving a paradigm shift to an infinite mindset where we start from the knowledge that there is plenty to go around. Honesty & Sincerity . Being true to ourselves. Being honest, being open, trustworthy and truthful. Sincerity provides depth to honesty, as our honesty at times can even betray us, as we all hide behind our deep pain and hurt. Integrity . Integrity is standing up for what we believe is right and living by our highest values.   Our philosophy leads us to invest in the best people we can find, and working side by side, we help them build the career paths they deserve.   Don’t just take our word for it; experience the growth yourself! If you don’t know where to start, check us out at www.enshored.com . DUTIES AND RESPONSIBILITIES  Review support tickets (including reviewing logs) and prepare them for software engineers to fix when needed.. Resolve tickets directly when no code changes are required Triage tickets based on various internal and external priorities Contribute towards the creation of support documentation, including user guides, videos, and other self-help resources for customers  Be an expert user of the product, able to answer all questions from customers and colleagues Provide customer feedback to the product team and contribute towards shaping the product roadmap Use bug report data to help the company continuously improve testing and product quality  Help to ensure support is the go-to team for anything product-related  Provide customer feedback to the product team and contribute towards shaping the product roadmap  Continuously review our processes to identify opportunities for improvement including feeding product supportability improvements back into the product and engineering teams  Manage the deployment infrastructure for internal environments in Azure and be responsible for shipping releases out to customers.  MINIMUM REQUIREMENTS AND QUALIFICATIONS  Key Skills:  Knowledge of SQL - able to write and run scripts A technological generalist - able to turn your hand to just about anything Experience working with software integrations - ideally using Azure Data Factory. Knowledge of this cloud provider is a plus; any cloud provider is necessary. Experience supporting customers in an enterprise environment, building long-term relationships with key contacts Keen to be hands-on and actively involved in issue resolution Passionate about technology and delighting customers Excellent communication skills, both with customers and internal technical teams Comfortable with challenging and raising issues at any level An analytica