Job Opportunities API

Founded in 2017,  TripArc  is a $750 million privately held company powers the top Travel Agencies and Tour Operators in North America. Our expansive and growing network empowers seamless access to a comprehensive range of travel options and services globally with over $750 million transactions annually - all at the industry’s best rates. As an industry leader in technology, purchasing, finance, HR and marketing, we know how to deliver solutions to travel professionals in the most effective way possible. With deep experience in partnering with two leading brands in the luxury travel space – Kensington Tours and Travel Edge –  TripArc  has real insight into the needs of tour operators and travel agencies today. TripArc’s  goals are simple. To make our network of over 1400 travel entities more profitable, efficient and help them create truly unique travel for their clients. This is a Work-from-Home opportunity for applicants outside the commutable range of our office located at 2 Queen St. E in Toronto, ON. For local applicants, this is a hybrid position with currently 2-days a week onsite.  THE ROLE We're looking for an Application Support Developer to join the TMT Technology team at TripArc. You'll split your time roughly equally between client-facing support and software development — and both halves demand strong coding ability. Understanding our application code isn't a nice-to-have; it's the prerequisite to solving most support problems. Tickets arrive in Helpspot, often partially described. You'll trace through our TMT platform's .NET code and stored procedures, figure out what the correct data state should be based on application logic, and apply a fix in code, in the database, or both. You'll also monitor lower and production environments, catching issues before clients report them. Weekend on-call is part of the rotation when production needs a fast response. WHAT YOU'LL DO Triage and resolve Helpspot tickets across our TMT Tour Operator platform — tracing through application code and stored procedures, identifying root causes, and applying targeted fixes in code or data with a rollback strategy considered before anything touches production. Monitor lower and production environments proactively, catching and resolving anomalies before they become client escalations. Build and maintain third-party integrations and data pipelines — including Azure Data Factory workflows that move data between internal databases, travel suppliers, and reporting layers. Decompose legacy .NET Framework and Web Forms code into focused .NET Core microservices, deployed via Azure Pipelines onto Kubernetes. Write and tune T-SQL: complex queries, stored procedures, and safe emergency data fixes — transaction isolation and rollback strategy first. Build event-driven integrations using NServiceBus and Azure Service Bus to keep services loosely coupled. Lead post-incident reviews that produce runbooks, code fixes, or monitoring improvements — not just incident records. Mentor junior and intermediate developers on debugging approaches and safe database practices. Collaborate with Product, QA, and Business Analysts to scope and deliver build work within two-week sprints, while staying responsive to support obligations. WHAT WE'RE LOOKING FOR Must have 3 to 5 years with C# and the .NET ecosystem — hands-on in both .NET Framework (including Web Forms) and modern .NET (8/9). You can navigate an unfamiliar codebase to trace a bug, not just write greenfield code. SQL Server — comfortable querying and patching data, and knowing when each fits. Experience as a systems analyst or application support role, or similar. Nice to have HubSpot integration experience — CRM, Custom Objects, Workflows, Webhooks, or two-way data syncs with .NET services. Broader CRM or SaaS API integration experience is equally welcome. Azure Data Facto