Job Opportunities API

Responsibilities Direct Responsibilities ·         Providing technical and functional support ·         Managing incidents within the scope and guaranteeing the eradication of problems  ·         Implementing monitoring and supervising the application’s technical and functional components ·         Monitoring the smooth implementation of processing according to the production plan ·         Monitoring the condition of the application’s technical components ·         Ensure that the application meets its functional requirements and operates as intended  ·         Checking the proper running of application backups and restoration ·         Orchestrating and managing the various releases within the scope ·         Creating and enriching the application document framework ·         Maintaining operating procedures ·         Create and Deploy updates for Obsolescence, patches ·         Create SOP's, perform knowledge transfer and cross training for proper backup in team. ·         Effective communication across multiple teams including development team (IT) and other stakeholders. Ability to translate business requirements and work with development teams throughout resolution, implementation and delivery. Contributing Responsibilities ·         Contributing to the processes belonging to the activity, observing requirements and carrying out the necessary remediation ·         Contributing to the construction of production dashboards and undertaking the actions defined for improving the service ·         Contribute to continuous improvement actions Technical & Behavioral Competencies Primary skillsets (mandatory): •                  Knowledge and proven experience with Operating Systems- Linux, windows •                  Proven experience with Scheduling tools like Autosys •                  Knowledge of any monitoring tools (e.g., Dynatrace, ELK, Grafana) •                  Familiarity with database technology is required: Oracle and SQL Server. Capability to execute basic scripts and queries •                  Expertise in scripting on one of these (e.g., Python, Bash, PowerShell) •                  Experience with File Transfer Protocols like CFT •                  Experience with any cloud platforms (preferably IBM Cloud) •                  Understanding of ITIL or similar ITSM frameworks & tools(e.g, ServiceNow, JIRA service management) •                  Knowledge of IT production backup and resilience setup (High Availability setup, Disaster Recovery Plan, etc.) •                  Strong English communication and collaboration skills.   Secondary skill sets (good to have): •                  Familiarity with Ansible, containerization technologies (e.g., Docker) and Devops tool like Gitlab, Kubernetes, Openshift •                  Experience in providing 24x7 support for critical servers, Availability, Performance, Monitoring, Incident response, Preparation, Change management and Capacity management  •                  Self-starter with a proactive approach and a problem-solving mindset, capable of working on multiple projects simultaneously and meeting tight deadlines. Skills Referential (Required knowledge, skills and abilities) Behavioral Skills: Communication Analytical Ability Team Player Transversal Skills: Ability to understand, explain and support change Ability to develop and adapt a process Analytical Ability Ability to inspire others & generate people's commitment Education Level: Bachelor’s degree or equivalent Location: Mum