Job Opportunities API

We are looking for a proactive and detail-oriented Application Support (L1) to join our IT Operations team. The role is responsible for providing first-level support for business applications, troubleshooting incidents, and ensuring system availability. The candidate will work closely with L2/L3 support and development teams to resolve issues efficiently and maintain service quality.    Key Responsibilities  Provide first-level support for application-related issues and service requests  Monitor application performance and system health (alerts, logs, dashboards)  Perform incident triage, analysis, and initial troubleshooting  Escalate complex issues to L2/L3 teams with proper documentation and logs  Investigate issues using SQL queries, logs, and system monitoring tools  Support API-related troubleshooting using tools such as Postman and Swagger  Validate API requests/responses and assist in integration issue resolution  Execute basic data validation and correction in databases when required  Follow standard incident management and SLA processes  Maintain proper documentation of issues, solutions, and known errors  Participate in on-call support or shift rotation if required    Requirements Skills & Qualifications  Bachelor’s degree in Computer Science, IT, or related field  0–3 years of experience in Application Support / IT Support / Operations  Basic knowledge of SQL (querying, joins, data validation)  Familiarity with REST APIs and API testing tools:   Postman  Swagger (OpenAPI)  Basic understanding of system architecture and integration concepts  Strong analytical and problem-solving skills  Good communication skills (written and verbal)  Ability to work under pressure and meet SLA timelines    Technical Skills  Database: SQL (SELECT, JOIN, basic troubleshooting)  API Tools: Postman, Swagger  Monitoring/Logs: Basic log analysis (application/server logs)  Others (optional but a plus):   Ticketing tools (ServiceNow, Jira, etc.)  Knowledge of web applications (HTTP status codes, JSON, XML)