Job Opportunities API

Responsibilities Direct Responsibilities ·         For a predefined applications scope take care of:  o    Incidents  o    Requests  o    Changes  ·         Ensure that SLA targets are met for above activities  ·         Handover to Paris teams if knowledge and skills are not available in ISPL  ·         Coordinate closely with Paris OPS teams and all other BNP Paribas IT teams (Incident coordination, Security, Infrastructure, Development teams, etc.)    Contributing Responsibilities ·         Contribute to the knowledge transfer with Paris OPS teams ·         Contribute to the definition of procedures and processes necessary for the team ·         Help build team spirit and integrate into BNP Paribas culture ·         Contribute to the regular activity reporting and KPI calculation ·         Contribute to continuous improvement actions ·         Develop, implement, and manage ITSM processes based on ITIL or similar frameworks. ·         Oversee incident, problem, change, release and project management processes. ·         Work with cross-functional teams to ensure IT services align with business needs and service level agreements (SLAs). ·         Conduct regular reviews of ITSM processes and recommend improvements. ·         Manage the IT service catalog and ensure accurate documentation of services and processes. Technical & Behavioral Competencies ·         Knowledge and experience with RedHat Linux administration, Windows, AIX, WAS, CFT and MQ Series   ·         Experience with Service Now ticketing system   ·         Familiarity with Autosys   ·         Knowledge on any monitoring tools (e.g., Dynatrace, SysDig, Kibana)  ·         Familiarity with database technology is required: Oracle, SQL Server and MongoDB. Capability to execute basic scripts and queries   ·         Familiarity with DevOps tools including Gitlab, Ansible, Jenkins.  ·         Expertise in scripting on one of these (e.g., Python, Bash, PowerShell).  ·         Familiarity with containerization technologies (e.g., Docker, Kubernetes).  ·         Experience with any cloud platforms (preferably IBM Cloud).  ·         Understanding of ITIL or similar ITSM frameworks & tools(e.g, ServiceNow, JIRA service management)  ·         Knowledge of IT production backup and resilience setup (High Availability setup, Disaster Recovery Plan, etc.)   ·         Ability to grasp functional knowledge of application  ·         Good written and spoken English   ·         Measure and identify areas for improving Quality and overall Delivery   ·         Able to communicate efficiently   ·         Good Team Player   Specific Qualifications:   Skills Referential (Required knowledge, skills and abilities) Technical Skills: Linux/Windows SQL/MongoDB Cloud Kubernetes and Gitlab Behavioral Skills: Ability to collaborate / Teamwork Communication skills - oral & written Creativity & Innovation / Problem solving Critical thinking Decision Making Education Level: Bachelor Degree or equivalent Location: Chennai