Job Opportunities API

Job Description   About The Role   We are seeking an API Product Manager with 1–3 years of product management experience, including direct API product management experience, to own the developer experience across our API products—from discovery and access through onboarding, testing, production launch, and ongoing adoption. This is a full-time individual   contributor  role .   The API s offered by VantageScore  serve  external developers, enterprise customers, data partners, and internal teams. You will partner closely with Engineering, Design, Customer Success, Support, Security, Legal/Compliance, and  GTM  teams to deliver complete documentation, intuitive self-service workflows, dependable sandbox and testing environments, consistent API behavior, and actionable error handling.   Success in this role will be reflected in lower integration friction, reduced long-term support costs, stronger product adoption and retention, and improved developer and customer NPS.   Location Requirements   This is a hybrid role requiring three days per week onsite  in South San Francisco . Candidates must live within approximately one hour of the office .   Key Responsibilities   Own end-to-end developer onboarding and self-service integration workflows for external developers, enterprise customers, data partners, and internal teams, including access requests, credentials, authentication, first successful API call, testing, production readiness, launch, and ongoing adoption.   Define and  maintain  the product strategy, roadmap, and prioritized backlog for API and developer-experience capabilities, balancing customer value, business impact, technical feasibility, reliability, and risk.   Create,  maintain , and continuously improve API documentation, quick-start guides, tutorials, code samples, reference content, FAQs, release notes, changelogs, and migration guidance.   Partner with Engineering to build and  operate  sandbox environments, test data, mock services, API explorers, and other self-service integration and validation tools.   Establish and promote API product standards for resource naming, schemas, authentication, pagination, rate limits, idempotency, versioning, backward compatibility, deprecation, and error responses.   Ensure documentation completeness and API consistency by embedding documentation, developer-usability, and error-handling reviews into the product development and release process.   Monitor the  developer  journey and relevant product signals—including onboarding completion, usage, error patterns, support contacts, retention, and NPS—to  identify  friction and prioritize improvements.   Analyze support tickets, developer feedback, documentation searches, usage patterns, and failure data to  identify  friction, prioritize improvements, and reduce long-term support costs.   Lead research and usability testing with external developers, enterprise customers, data partners, and internal API consumers; translate findings into clear requirements, acceptance criteria, and outcomes.   Coordinate API launches and changes across Engineering, Support, Customer Success, Sales, Marketing, Security, and Compliance, including  release  communications and migration readiness.   Serve as the voice of external developers, enterprise customers, data partners, and internal API consumers while communicating product decisions, tradeoffs, risks, and progress to leadership and stakeholders.   Required Qualifications   1–3 years of product management experience.   Direct API product management