Job Opportunities API

About SOVRA SOVRA is a leading public procurement platform trusted by more than 7,000 government agencies and over 1 million suppliers across North America. Our work sits at the intersection of technology, public service, and accountability, helping governments operate more efficiently and transparently on behalf of the communities they serve. What makes SOVRA unique is our deep focus on the public sector. Our solutions are purpose-built to solve real, complex procurement challenges, balancing compliance with usability and innovation. That commitment has been recognized with the Achievement of Excellence in Procurement (AEP) Certification from the National Procurement Institute, reflecting our high standards and impact in the market. At SOVRA, the work you do matters. Every improvement we make helps public organizations stretch taxpayer dollars further, operate with greater transparency, and deliver better outcomes for millions of people. We’re a growing, mission-driven company where smart, curious people come together to build technology that serves the public good. Learn more at sovra.com http://sovra.com. Summary of the role The Advanced Technical Support Specialist safeguards the technical reliability and performance of the platforms that power the Transaction Model Program (TRX) in the Govtech sector, which supports billions of dollars in transactions across hundreds of vendors. This role resolves complex, escalated technical issues; maintains platform, configuration, and integration integrity; and translates technical trends into insights that inform prioritization and process improvement. Working closely with cross-functional teams, this role ensures technical work stays aligned with program delivery, customer commitments, and operational goals — helping build the platform stability and technical confidence the TRX group depends on to scale. As a seasoned professional, this role proposes solutions for improving and optimizing technical processes, programs, and procedures; helps resolve complex problems requiring comprehensive and detailed analysis of systems, data, and variables; and collaborates with a range of internal and external stakeholders. This role also contributes to knowledge transfer by providing functional guidance and coaching to less experienced members of the team. Main responsibilities: - Partner with business stakeholders to define, document, and maintain the business process rules that govern platform configuration and behavior, ensuring system logic reflects actual operational intent. - Translate business requirements into system configuration and validated rule sets, and identify when existing rules no longer match operational reality — proposing updates based on root cause and trend analysis. - Lead the technical implementation of new client environments end-to-end, including scoping, configuration, deployment, and testing, coordinating timelines and dependencies across internal teams. - Own delivery schedules for key account and new-environment projects, tracking milestones, flagging risks early, and communicating progress and changes to customers and internal stakeholders. - Serve as a bridge between technical implementation and business intent — ensuring configuration and process changes reflect the reasoning behind a request, not just the request itself. - Negotiate change requests and delivery timeframes with customers, weighing technical feasibility against business priorities. - Document customization requirements for new functionality and partner with the verification team or customer to ensure solution testing is executed and validated before go-live. - Lead technical configuration, integration, and testing efforts for key account projects (e.g., ACLs, list management, reporting). - Troubleshoot system issues for internal front-line staff and external customers, submit and manage tickets via Jira with appropriate support teams, and act as the requester'