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Lightfully Behavioral Health is a growing leader in mental health treatment providing high-quality, evidence-based treatment and innovative, compassionate care focused on total wellness for those struggling with mental health conditions. Lightfully provides treatment on a full continuum of care including residential, partial hospitalization, intensive outpatient, and virtual services. With current communities providing best-in-class care in Southern California markets, Lightfully is positioned for dynamic and high-paced growth. Welcome to a behavioral health services company unlike those that have come before it. One where leaders believe in the healing and nourishing quality of compassion both in treating clients and caring for our people. A safe place to bring your whole self to work and infuse a bit of your own magic into what you do every day. The Lightfully Shining Commitments reflect our commitment to these principles and encourages our staff to deliver exceptional performance through their authenticity, bravery, and grit. We believe that great things can happen when we create space for people to light fully . Job Summary: The Admissions Counselor (“AC”) supports clients and families through Lightfully’s 4-phase admissions process to enter the appropriate program and level of care. ACs deliver a concierge-level experience from first contact to day-one arrival, manage an individual caseload, and document every step in the CRM. ACs model Lightfully’s mission and Shining Commitments while collaborating with Clinical, Finance, and Outreach to remove barriers to admission. Major Responsibilities: Client Service & Communication Provide timely, empathetic responses to inquiries from phone, live chat, web forms, and other channels in accordance with service-level targets. Build rapport, set clear expectations, and keep clients, families, and referral partners informed. Explain program options, levels of care, and next steps in plain language. Pre-Admission Documentation Complete and update all required efforts in CRM (Salesforce) in real time. Capture referral source, payor details, acuity indicators, and factors impacting request for treatment. Obtain necessary releases and records; ensure data quality to inform clinical decisions and provide relevant context to program teams. Clinical & Financial Coordination Schedule clients for clinical assessments (or obtain necessary records for an abbreviated assessment or records review, as appropriate) Obtain insurance benefit information to coordinate a Verification of Benefits; transparently discuss financial expectation and patient responsibilities, collaborating with Client Financial Services as needed. Identify exclusionary criteria early and redirect to appropriate resources when indicated. Scheduling & Supporting Day-Of Admissions Align program availability and fit; support census management and admissions preparations. Offer the earliest clinically appropriate admission time and confirm logistics and arrival details in writing. Complete reminder calls/texts to reduce no-shows and ensure day-on readiness. Collaboration & Escalation Partner with Clinical, Finance, and Outreach to resolve barriers to admissions Flag escalations and counselor development needs to the Director of Admissions. Participate in daily huddles, rounds, and case conferences, as directed. Ensure daily shift coverage and that PTO policies are followed (i.e., no more than two people are scheduled to be out of the office at the same time). Data, CRM & Reporting Maintain excellent CRM hygiene; log calls, emails, tasks, next steps, and decisions. Use reports to manage pipeline and prioritize follow-ups. Protect privacy and maintain HIPAA compliance. Specific Skills/Competencies: Demonstrates ability to communicate effectively and compassionately with patients and families