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COMPASSIONATE ● RESOURCEFUL ● COLLABORATIVE ● ORGANIZED ● CLIENT-CENTRED OVERVIEW A growing, community-based organization that provides shelter and outreach support for homeless youth in Peel Region. They are a leading organization recognized in the community for its commitment to providing youth in need with a safe environment and access to services to help them achieve independence and foster growth. Are you passionate about supporting youth homelessness and mental health? The Pod Group is partnering with this organization to place a resourceful, compassionate, and hands-on individual to fulfill the role of a ACT Team Supervisor. WHY YOUR ROLE MATTERS  🔍 The ACT Team Supervisor provides oversight and supervision for youth case management staff within an Assertive Community Treatment (ACT) model. This role will ensure high-quality, evidence-informed service delivery aligned with Housing First for Youth principles and the strategic priorities of Our Place Peel. The Supervisor supports the ACT team members in delivering coordinated, youth-centered care to young people ages 16-24 who are experiencing complex mental health, substance use, and housing challenges, with a focus on addressing barriers to housing. The role combines staff supervision, clinical consultation, and a small, focused caseload of high-acuity clients to maintain direct practice and model best practices. HOW YOU WILL MAKE AN IMPACT  🎯 Leadership & Supervision Provide day-to-day supervision, coaching, and performance management to case management staff. Facilitates regular staff meetings to review program deliverables for quality and continuous improvement. Participate and support the recruitment process for front-line roles such as Intensive Case Managers and Diversion workers. Support staff in delivering high-quality, youth-centered case management services. Help coordinate team case consultations and maintain daily oversight of assigned care load for the team. Ensure care loads are equitably distributed on the team. Promote staff development through training, mentorship, and ongoing feedback. Ensure adherence to organizational policies and strategic priorities, ACT model fidelity, and HF4Y principles. Supervisory Oversight & Practice Excellence In coordination with the Youth Clinical Services Manager, provide consultation on complex cases (mental health, substance use, housing instability). Review and support development of assessments and individualized care plans. Ensure service delivery reflects Housing First for Youth trauma-informed, harm reduction, and recovery-oriented practices. Support staff in crisis response, risk assessment, and de-escalation. Monitor service quality through team case reviews, documentation audits, and outcome tracking. ACT Team & System Coordination Collaborate with the larger Youth Services Department, including Prevention and specialized services, to ensure integrated care planning and delivery. Support care path planning and service coordination across health, housing, justice, and community sectors. Participate in and help guide case conferences to ensure alignment and minimize service gaps. Serve as a key liaison with internal and external partners, advocating for youth assigned to the care team. Program Operations & Quality Assurance Oversee team caseloads and support effective workload management and prioritization. Ensure timely, accurate documentation and reporting in line with requirements. Contribute to program evaluation, quality improvement, and reporting. Support implementation of best practices and continuous improvement initiatives. Promote a healthy and safe environment, while maintaining process, procedure and policies. Provides on-call support, which includes problem solving, consultation, guidance and feedback to front-line employees through crisis management and challenging events. Direct Service