Job Opportunities API

Fourvenues is a tech platform born from within the entertainment industry, which gives it a first-hand understanding of what venues actually need to run their business. The platform brings everything under one roof: online ticket sales, guest list management, VIP reservations, a fully integrated POS system for the bar and box office, real-time capacity tracking, and a built-in CRM to truly understand your audience.  What makes it stand out is how it connects all these touchpoints, from the moment someone buys a ticket to what they spend at the bar, generating cross-referenced data that lets owners see exactly which events perform best, which customer profiles spend the most, which promoters actually deliver, and where money is being left on the table.  The result: smarter decisions, less manual work, tighter control over the business, and a smoother experience for both staff and guests. Team Leadership Lead, develop and grow the team. Define objectives, OKRs and professional development plans according to role and seniority. Business Growth Lead the account retention and expansion strategy, including upselling, multi-venue growth, premium feature adoption and sustainable YoY revenue growth. Maintain our current 98% logo retention rate across Spain, LATAM and international markets. Ensure the successful management of complex accounts, including corporate groups, high-tier clients and sensitive markets. Operational Excellence & Processes Take direct ownership of the standardisation and compliance of processes across  Expansion, Customer Success and Customer Support , including: Proper use of HubSpot (contextualisation, handovers and workflows). Ensuring internal documentation and intranet information remain accurate and up to date. Interdepartmental workflows and SLAs. Designing a scalable and replicable management model for new markets. Cross-functional Collaboration Work closely with: Customer Support Manager  → Daily alignment and continuous process improvement. Customer Experience Manager (B2C)  → Holiday SLAs, reputation management and shared workflows. Implementation Team  → Coordination of POS, cashless, box office implementations and international deployments. You will also collaborate closely with the  Product team , sharing customer and market feedback from strategic accounts. Data, Analysis & KPIs Own and lead key metrics across the area, including: YoY growth and revenue expansion by vertical and country. Logo retention (Spain & international markets). Churn and risk management. Product adoption (core and premium features). Operational workload per AM/KAM/CS and efficiency. B2B NPS and CSAT, in collaboration with Support. Solid experience leading   Account Management and/or Customer Success teams in B2B SaaS environments . A hybrid profile combining   strategy and operations , capable of moving quickly from analysis to execution. Strong understanding of SaaS metrics such as   YoY, churn, NRR, expansion, retention and product adoption . Proven ability to build scalable processes, diagnose operational inefficiencies and implement best practices across teams. Strong cross-functional coordination skills across   Support, Product, Data and Implementation . Advanced analytical capabilities, with experience interpreting KPIs, identifying patterns and making data-driven decisions. Clear, constructive and adaptable communication skills across different audiences (clients, team and leadership). High level of   English and Spanish . Additional languages are a plus. Previous experience in   high-growth or international environments   is highly valued, though not essential. Experience in the nightlife industry or a related sector. Experience working with all-in-one business management platforms. Salary based on