Job Opportunities API

LOCATION: Pier Walk, London SHIFT PATTERN: Mon- Fri, 40 hours per week SALARY: Competitive If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at [email protected]. We're here to help! ROLE OVERVIEW AND PURPOSE Operational lead within the organisation for a portfolio of contracts. Fostering a "can do" culture through strong external customer relationships whilst proactively driving additional revenue sources. Nurture a working environment that encourages teamwork, creativity, wellbeing and diversity through strong leadership, role modelling of ABM values and excellent problem-solving skills. You will be expected to prepare financial information relating to all works undertaken to evidence profitability and operational costs and deliver operational and fiscal aspects of the contract with accurate management of the IT platform. To foster a collaborative culture and build a strong operational platform for future growth of the account. The Account Manager provides leadership, direction and support to Site Managers and professional staff across a portfolio of contracts, creating a high-performing culture focused on safety, service excellence, customer satisfaction and commercial performance. The role is accountable for the operational performance and results of multiple related teams, ensuring contractual obligations and business objectives are consistently achieved. Working within the wider organisational strategy, the Account Manager develops and implements account and departmental plans, establishing operational priorities and ensuring resources are deployed effectively to meet client and business requirements. Decisions are guided by commercial considerations, resource availability, risk management and organisational objectives to deliver sustainable growth and operational excellence. A focus of the role is to strategically oversee all resources within the contract functions to drive efficiencies, profitability and end-to-end processes, including the delivery and actual invoicing of the account. To become a trusted partner to all clients by understanding their principal objectives and strategies and seeking ways to collaborate in achieving agreed goals. The Account Manager is responsible for developing strategic client relationships, ensuring high levels of customer satisfaction, identifying growth opportunities and positioning ABM as a trusted partner that consistently delivers operational excellence and added value. Providing advice and innovations on sustainable practices. Client Relationship Management • Develop and maintain strong relationships with key client stakeholders, acting as the primary point of contact for operational and commercial matters. • Build a detailed understanding of client business objectives, priorities and challenges to ensure services are aligned with strategic goals. • Lead regular client review and governance meetings, presenting operational performance, compliance, financial results and continuous improvement initiatives. • Ensure client satisfaction is measured, monitored and continuously improved through effective communication and service delivery. • Manage client expectations and resolve escalations in a timely and professional manner. • Identify opportunities to enhance service provision, support contract retention and generate additional revenue opportunities through account growth. 2 • Collaborate with the Business Development team to identify and pursue cross-selling and upselling opportunities. • Promote ABM's values, innovation and service capabilities in all client interactions. Leadership & People Management • Provide visible leadership and direction to Site Managers and professional staff, fostering a culture of accountability, engagement and high performance. • Be accountable for t