Job Opportunities API

Position Overview   You are a highly operational, execution-focused project leader who is passionate about technology and innovation. In this role, you will lead customer adoption and implementation projects for Diligent’s Governance, Risk and Compliance solutions, with a strong focus on driving successful delivery, maintaining operational consistency, and executing implementations in line with Diligent’s established Services Strategy methodology.   You bring a strong background in project management and SaaS delivery, along with a process-oriented mindset and a disciplined approach to execution. You are energized by delivering complex projects with consistency, maintaining high standards of project control, and ensuring teams follow repeatable implementation practices that support high-quality, scalable outcomes. You will partner closely with internal stakeholders to drive methodology adherence, maintain clear structured project documentation, and proactively identify and respond to delivery risk, project drift, and overall project health.   Key Responsibilities   Project Management & Delivery   Lead customer implementation and adoption projects with a strong focus on operational excellence, execution discipline, and successful delivery outcomes.   Proactively manage portfolio operations, accurate time and scope capture within project, project financials, team utilization, and time management.   Mobilize the right team resources to ensure projects are delivered successfully, delays and overruns are minimized, and project budgets and delivery efficiencies are actively managed.   Spearhead the development of business solutions that leverage the full suite of Diligent products to improve delivery efficiency, support customer outcomes, and reduce implementation risk.   Own RAID management across assigned projects, maintaining clear logs of risks, assumptions, issues, and dependencies, driving mitigation plans, and escalating decisions early to keep delivery on track.   Ensure consistent adherence to Diligent Services Strategy methodology, implementation standards, and delivery governance practices across all phases of the project lifecycle.   Apply structured capture standards across customer meetings, workshops, requirements discussions, decisions, and action items so project knowledge is documented clearly, consistently, and in a reusable format.   Demonstrate AI fluency in delivery artifacts by using approved tools to accelerate the creation of status updates, meeting summaries, requirements documentation, project plans, and other customer-facing or internal deliverables while maintaining quality and accuracy.   Monitor project health diagnostics and proactively respond to delivery drift by identifying early warning signs across scope, timeline, budget, resourcing, and customer adoption, then driving corrective action plans.   Own and execute on all project management tasks, including:   Capturing high-quality business requirements   Building and maintaining project plans, and adapting them to shifting priorities, demands, and timelines   Coordinating customer enablement and training   Communicating project status, risks, and progress to clients, stakeholders, and senior management   Managing meetings, including scheduling, agenda development, and documentation of action items   Lead change management activities to support customer adoption and project success.   Identify opportunities to expand Diligent’s product footprint with existing and new customers.   Maintain quality service by en